Empty infusion chairs. Patients are waiting weeks for chemotherapy. A 15% national no-show rate that costs clinics thousands of dollars a day. In this episode of Health Reimagined, Jon Myer sits down with Elizabeth from Wrapt Health to talk about how a predictive algorithm, the right integration partner, and a smarter approach to scheduling are transforming infusion centers across the country.
Elizabeth shares how Wrapt Health built a platform that predicts no-shows three days in advance with 95% accuracy, how their partnership with DocSpera helped them connect to over 30 EMRs without rebuilding from scratch, and what it means to move from a reactive alert device to a fully connected care infrastructure.
If you work in infusion care, healthcare operations, or health IT, this one is worth your time.Learn more about Wrapt Health at wrapcare.com
Powered by Ingram Micro | Presented by Myer Media at HIMSS26
Key Takeaways
Infusion centers nationally see a 15% no-show rate, with some clinics as high as 30%, costing between $1,500 and $3,000 per day in lost chair time
Wrapt Health’s algorithm predicts no-shows three days in advance with 95% accuracy by pulling over 40 data points from EMR systems
Partnership with DocSpera provided instant connectivity to over 30 EMRs, dramatically cutting time to market and development costs
One Northern California clinic repurposed 30,000 appointments generating $15 million in value in a value-based care model
60% of drugs in the FDA pipeline will be infusions, making chair and resource optimization more critical than ever
The predictive algorithm is not limited to infusion — radiology, cardiology, and behavioral health are all on the roadmap
YouTube Timeline
00:00 — Introduction and welcome
00:33 — How Wrapt Health started and the problem it was built to solve
01:08 — How the no-show prediction algorithm works
01:30 — The scheduling and interoperability challenge in infusion care
02:25 — Why infusion scheduling is uniquely complex
03:24 — How Wrapt Health built a 95% accurate algorithm using 40+ data points
04:30 — How the DocSpera partnership changed the way Wrapt Health operates
05:06 — Scaling to 500 infusion chairs in Northern California
05:46 — What DocSpera integration means for infusion centers
06:48 — Managing multiple stakeholders across operations, clinical, IT, and finance
07:16 — The real cost of a missed infusion appointment
08:23 — How three-day advance prediction allows smarter patient backfill0
9:02 — Why DocSpera’s surgical scheduling experience translated to infusion
09:36 — Real-world interoperability results and the $15 million impact
10:49 — 60% of FDA pipeline drugs are infusions — why this matters now
11:14 — Advice for early-stage healthcare companies navigating complex integrations
12:02 — What’s next for Wrapt Health and DocSpera
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